Member Paul McIntyre of Search High interviewed by AAK
How did you get into search, Paul?
I got into search out of frustration, really. I was managing director of the European operation of a US-based online survey company. Marketing purse-strings were controlled out of the US. Allegedly, the purse was empty.
The only route to market was via the web site, which was not optimised for ranking highly, had little calls to action, ignored the AIDA approach, and relied on Google Adwords and Overture to promote un-researched terms.
I wanted to find a way of making this route to market work for professional organizations. I had previously been an accountant in the City, run an internal IT consultancy for a large multinational and built and run my own IT/management consultancy, so was always going to be serving corporate customers and professional organizations, with a bleached white hat on!
I decided that there must be lots of small and medium sized companies trying to do as much effective and targeted marketing as possible with relatively little funds, compared to amounts required for other marketing methods.
I set about building an organization to fill that requirement. Now Search High can help others with the same frustration that I had.
Where does Search High come from - why was it founded?
A lot of search organizations, especially smaller ones, seem to have come from a solely technology background. Technology only solutions, by their very nature, are short term. Not much changes faster than today's technology.
I wanted to add a detailed understanding of business issues and requirements, the marketing mix, the psychology of conversion, as well as copywriting options through a network of copywriters with specialist experience in differing business sectors and industries.
As such, we find that we pick up clients who have had previous bad experiences with SEO companies who offer a purely technology based response.
What types of client or business sectors do you serve?
Search High serves SME's mainly, in almost any ethical business sector. These are the companies that can react faster than the large PLCs, so our help and enthusiasm seems to work better with the reduced levels of internal politics that generally exist outside of large corporate clients.
How do you foresee 'search' changing in the future?
Search is certainly in its infancy and I see more and more localization of search, and availability on smaller platforms, such as 3G phones, especially when fitted with GPS receivers.
If I'm out on business and I need a hotel for the night or a restaurant table at short notice, I don't need to know where I am – the mobile SERPS will tell me all that's near me.
If I live in the UK, I might want to save money by downloading software from the US and paying in dollars, but I wouldn't place an order with Domino's in LA (unless I was there) no matter what the price.
Search will become much more relevant and specific to user requirements, and much, much slicker. In a few years time, today's SERPS will look like MS DOS compared to Windows XP.
What issues do you face?
Establishing "white hat" search engine marketing as a credible business discipline. Also, reaching the right markets and proving that we are not charging for fresh air. Testimonials help. The SMA- UK could possibly help with credibility assurance.
What would you most like SMA-UK to achieve for you?
I'd like SMA-UK to provide credibility for the industry and visibility for its members. The SMA will benefit from realising that its members generally do things in one of a number of different ways.
Without getting into the white hat/black hat debate, it could help match end user requirements with members' offerings. Done in an unbiased way, this would surely benefit us all, including our clients, who would then receive the most appropriate services.